Our Policy

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OUR POLICY:

1. Cancellation/ Late /No-Show:

Here at Beauty Secrets Spa, please give us a 24-hour notice if you need to reschedule or cancel your appointment, so that we can adjust our schedule for other customers. If you are unable to provide a 24-hour notice, a $30 Cancellation fee will be charged.​ Please arrive ten minutes early to check in. Call us if you are running late by less than 15 minutes. If you are late by more than 15 minutes. Your appointment will be canceled, and your $30 deposit won't be returned. After any no-show or late cancellation, a 50% deposit will be required for your future appointment.
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2. Groupon Vouchers 
Groupon Voucher only for new customers. We are available for scheduling on weekdays, but not on weekends. We can only take one person at a time. To schedule an appointment, please call (626) 215-3204 and present your Groupon redemption code at the time of scheduling. Appointments should be made at least one month before the expiration date. We will redeem your Groupon Voucher if you do not call us to reschedule, cancel before 24 hours, or are unable to provide for your appointment. Please have a credit card available
at the time of scheduling. Additional fees may apply.

3. We take appointments only. To schedule, please call (626) 215-3204. Walk-ins are not available.

4. All our services are not available for pregnant women. We do not serve any pregnant women. 

5. It is not possible to refund the purchase of a Gift Card (Gift Certificates; Gift Vouchers). 

6. Products: We don't ship any products. Only store pickup. ALL products are FINAL sale,
Not returnable.

7. We reserve the right to provide the final explanation.